Privacy Policy

Last updated: January 21, 2025

1. Introduction

Welcome to SocialHubber (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform.

By using SocialHubber, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and profile information
• Social Media Credentials: Access tokens and refresh tokens for connected social media accounts
• Content: Posts, images, videos, and other content you create or upload
• Payment Information: Billing details processed through our secure payment providers
• Communications: Messages you send to our support team

2.2 Automatically Collected Information

• Usage Data: Log data, IP address, browser type, device information
• Analytics: How you interact with our platform, features used, time spent
• Cookies: We use cookies and similar tracking technologies

2.3 Social Media Data

When you connect your social media accounts, we access and store data permitted by those platforms, including profile information, posts, analytics, and engagement metrics.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services
• Manage your account and authenticate your social media connections
• Schedule and publish content to your social media accounts
• Analyze social media performance and provide insights
• Process payments and manage subscriptions
• Send administrative and service-related communications
• Improve our platform and develop new features
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Social Media Platforms: To post content and retrieve analytics as instructed by you
• Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, analytics)
• Team Members: Other users in your workspace as configured by your organization
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Restricted access to personal information

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Revoke Access: Disconnect social media accounts at any time

To exercise these rights, please contact us at privacy@socialhubber.com.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings, but disabling them may affect platform functionality.

Types of cookies we use:

• Essential: Required for platform operation
• Analytics: Help us understand usage patterns
• Preferences: Remember your settings and choices

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Website: publish.socialhubber.com

Email: privacy@socialhubber.com